Bendigo Health - Loddon Mallee - Carer Support Services


 Bendigo Health is a high quality regional health service.

We provide health care across the entire lifespan from pre-natal and newborn babies to the aged, their families and carers. Services are provided through more than 40 locations across an area a quarter the size of Victoria including:

  • A 653 bed high acuity teaching hospital 
  • A 60 bed rehabilitation unit 
  • Mental health through hospital, community and outreach services 
  • Residential aged care facilities

Bendigo Health Carer Support Services supports carers of people who are frail aged, have a disability, or a mental or chronic illness to maintain their caring role. The service provides information and advice; respite planning, booking and purchase; emergency respite; referral and advocacy.

Information provided is free and confidential.

Carer Support Services offers assistance with:

  • support to individual carers and carer support groups, from Mildura to Gisborne
  • information and support to carers
  • assistance with individual and emergency respite planning and planning for the future
  • respite care co-ordination
  • residential respite information, planning and bookings  
  • someone to talk things over with
  • information on your rights as a carer
  • advocacy support on carers’ behalf
  • referrals to other health and community services, including counselling services
  • access to social and community activities and support.


Respite can take place in a carer’s home, outside the home in a community setting such as a camp or planned activity group, or in a residential based facility or respite house. Respite can be planned and on a regular basis as required, or unplanned due to an emergency or crisis. It may be for a few hours, overnight, a weekend, or longer as in the case of residential respite. 

Bendigo Health's  Community and Continuing Care Division provides a wide range of services to patients/clients and their families across the Loddon Mallee Region.

Our services include:

  • Aboriginal Hospital Liaison
  • Aged Care Services
  • Aged Care Homes
  • Complex Care and Chronic Disease
  • Cultural Diversity
  • Dental Services
  • Rehabilitation Services
  • Palliative Care Services
  • Pastoral Care
  • Community Nursing and Allied Health
  • Volunteer Services

Aged Care Services include:

  • Aged Care Assessment Services (ACAS)
  • Case management Services
  • Dementia Behaviour Management Advisory Services (DBMAS)
  • Geriatric Evaluation and Management Services (GEM)
  • Health Surveillance
  • Residential In Reach (RIR)
  • Residential Services
  • Transition Care Program and Restorative Care


Am I eligible to use this service?

Carer Support Services' role is to assist carers providing support to a person, or people, who are; frail aged, have dementia and/or challenging behaviour, have a disability, chronic illness, mental illness and/or are receiving palliative care.

To be eligible for support from carer support services:

  • carers will be providing more than normal support for one or more people with activities of daily living to enable them to remain  active members of their community
  • the caring role is, or will be, ongoing

Carer support services assists carers living within the Loddon Mallee region- Buloke, Campaspe, Central Goldfields, Gannawarra, Greater Bendigo, Loddon, Macedon Ranges, Mildura, Mount Alexander and Swan Hill.


For more Information and Support Contact Us Via... 

Carers can refer themselves to the service directly. Alternatively a doctor or any community, medical or allied health service such as physiotherapy or district nursing can refer to our service, with client permission. Anyone can phone the service for information.

p.  (03) 5454 7719

p.  1800 068 978 (country free call)

p.   After hours 24 Hour emergency respite 1800 068 978


a: Lucan Street, Bendigo 3550 or PO Box 126, Bendigo, 3552

Offices are located throughout Loddon Mallee in Mildura, Swan Hill, Echuca, Bendigo and Castlemaine.

Regional offices: 
• Mildura (03) 5018 7301 
• Swan Hill (03) 5036 1900 
• Echuca (03) 5482 0808 
• Bendigo (03) 5454 7719 
• Castlemaine (03) 5471 1017

Opening hours

Monday-Friday, 9am-5pm. There is an after hours 24 Hour emergency respite number: 1800 068 978

Free Services

General, short term or emergency support from Carer Support Services.

Aged Care Assessment Service (ACAS)

Hours: Monday – Friday, 8.30am – 5pm 
Phone: 03 5454 7589 

Aged Care Assessment Service (ACAS) - ACAS is a multi-disciplinary team who assist older people and their carers to identify what kind of care will best meet their needs when they are no longer able to manage at home without assistance. ACAS provides a comprehensive medically based assessment of care needs and information on suitable care options. 

Case Management Services (CMS)

Hours: Monday – Friday, 8.30am – 5pm 
Phone: 03 5454 7833 

Case Management Services (CMS) provides support for people with a disability, chronic illness or age related frailty who:

  • Have multiple needs affecting their  independence and safety
  • Want to remain living at home in their local community for as long as possible
  • Have a carer who needs support in order to maintain their caring role.

Case managers have a broad knowledge of services and support options. They work alongside clients, families and carers to identify service and supports, which maintain and improve their independence and well-being. Case managers work with clients to develop an individualised support plan and assist with accessing the appropriate services to support them. 

Dementia Behaviour Management Advisory Service (DBMAS)

Hours: Monday – Friday, 9am – 5pm 
Phone: 03 5454 7719 

The role of the DBMAS program is to improve the quality of life of people with dementia and their carers where the behaviour of the person with dementia impacts on their care. This is achieved by improving the dementia care capacity of care workers, carers and service providers. 

Services offered that may incur a cost

Ongoing respite programs managed by Carer Support Services.

Health Services and Allied Health Services may incur costs.

Geriatric Evaluation and Management Services (GEM)

Hours: 7 days a week, 24 hours a day 
Phone: 03 5454 7117 

The Inpatient and Evaluation Unit hosts patients admitted for Geriatric Evaluation and Management (GEM) who have chronic or complex conditions associated with aging, cognitive dysfunction, chronic illness or disability. The client group are predominantly, but not limited to older people with a primary treatment goal of maximising health status and optimising living arrangements. The patient and family have access to a multidisciplinary team.

Health Surveillance

Hours: Monday – Friday, 8.30am – 5pm 
Phone: 03 5454 7589 

The Health Surveillance Program (HSP) assists frail older and disabled clients in the Bendigo Community to maximise safety, independence and quality of life in their own homes and communities by providing a home visiting service that monitors clients regularly for early detection of health risks and intervention to prevent illness and hospital admission. Eligible clients are those waiting for an aged care package. 

Residential In Reach (RIR)

Hours: 7 days a week, 7am – 3.15pm 
To speak to one of our co-ordinators please call 0428 173 482 or 03 5454 9221 

RIR is a nurse lead program that provides specialist assessment, coordination, care provision and treatment for residents within aged care facilities. The service provides an alternative to the Emergency Department for the management of acute conditions and aged related issues and applies a person centred approach. 

Residential Services

Residential services offers care at four residential sites all of which share the same philosophy of person-centred care.  This means our residents are provided with individual care that meets their different needs and interests. We work with our residents to provide a home-like environment for respite care and permanent care. 

Entry to all aged care services requires the completion of an Aged Care Assessment. This can be done through your doctor or by contacting the ACAS team at Bendigo Health.

Our residential care homes include:

  • Carshalton House
  • Gibson Street Complex (Stella Anderson and Joan Pinder Nursing Homes)
  • Golden Oaks Nursing Home
  • Simpkin House

Transition Care Program and Restorative Care

Hours: Monday – Friday, 8am - 4pm 
Phone: 03 5454 9106 

The Transition Care Program (TCP) program facilitates care for older people who have completed their hospital stay and need more time and support to make a decision on their long term aged care options. TCP provides older people with a package of services that includes low intensity therapy e.g. physiotherapy and occupational therapy, as well as social work, nursing support and personal care. 

Restorative Care (RC) is a similar program that allows younger people to access the service, from hospital, emergency department and their home. A multidisciplinary package of services is available. 

TCP and RC is a regional service and are provided in the community or is bed based. The service is provided to the individual seven days a week.


NDIS Registered? Yes

Frequently Asked Questions

  • Who is this group for? Hospital that offers health services through departments of emergency, surgical theatre, medical, outpatients, rehabilitation, oncology, renal, palliative care, aged care, and many others. Meantal health Services include: Aged presons, mental health, child and mental health service, eating disorders, perinatal emotional health and youth mental health services. REFERRAL PROCESS: **Self-referral via psychiatric regional triage, Maternal child health nurse, Midwives of GP referral**
  • Is there a cost? General, short term or emergency support from Carer Support Services is usually free of charge. However acceptance into certain ongoing respite programs managed by Carer Support Services may attract a standard ongoing fee. Your worker will discuss this, and alternatives, with you. Fees are implemented according to Home and Community Care (HACC) fees policy which includes fee wavering arrangements. Ongoing respite programs managed by Carer Support Services may attract a standard ongoing fee
  • Translation Services Available? Available upon request
  • Is the organisation accessible for people with disabilities? Yes